Shipping Policy
ALL PRICES BELOW IN CAD
Where do we ship?
We ship to anywhere in the world. Duties and taxes may be applicable based on your shipping country and will be up to the customer to pay. If you have questions regarding this, please contact your local government.
​
Do you offer local delivery?
Not at this time but will investigate local deliveries further once we figure out how our newly created website will work and we have a system in place.
Which shipping companies do you use?
We will be shipping with either Canada Post or UPS and only offer standard rate shipping (w/ tracking).
​
When will my order be shipped?
Please allow 1-4 business days for processing and shipment. Our business days are Monday through Friday, excluding holidays. Please do not message us asking when your order will ship if this amount of time has not elapsed.
​
When will my order arrive?
Tracked parcels sometimes experience heavy delays. Please allow up to 2 weeks for tracked orders for delivery. This is a delay issue on the shipping carrier's side, not ours.
​
My shipment was returned to sender. What can I do?
Please contact us immediately if your shipment is marked as being returned to sender. We will wait to receive it and determine why it was returned to us. If it was returned to us via error on your part, you will be held responsible for any return shipping charges. Additionally, if you'd like the items reshipped, you will be responsible for the full shipping charge. If you would not like it reshipped, you will be held responsible for both the initial shipping paid to send it to you, as well as the return shipping back to us. This is non-negotiable as we are NOT taking the financial hit for shipping due to your error. It is your responsibility to provide us correct address information, and to keep track of tracking information/pickup information.
​
My shipment was marked as delivered, but I haven't received it. What can I do?
We are not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered. Tracking is also included, so please contact the shipping company for issues with tracked packages.
Who is responsible for customs, duties, and/or tariffs?
We are not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control and not a decision of ours.
United States Orders may have to pay for duties before crossing the border, so please keep this in mind.