Shipping Policy

Overseas Shipping 

Duties and taxes may be applicable based on your shipping country and will be up to the customer to pay. If you have questions regarding this, please contact your local government.  We are not held responsible for the extra fees. (See US Shipping Section)

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Where do we ship? 

We ship to all of Canada, as well as Internationally;

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Due to the Tariff Change in the United States, we have paused offering United States Shipping.  If there are any changes, we will update.  Thank you for understanding

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Do you offer local delivery? 

We offer same day shipping if you order before 10 am within the GTA.  Anything past this time will be considered "Next Day".

 

Which shipping companies do you use? 

We currently use shipping partners to deploy all our packages, particularly Stallion Express, but may use Canada Post, PostNL, Whiz, Intercom, etc.

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When will my order be shipped? 

Most Orders will be shipped out within 1-2 Business Days. 

 

-Products that have the tag/category "Ships by Next Week" will ship once we receive our next shipment.  This can be up to 7 Business days.

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- Products on hand ship out within 1-2 Business Days, shipped from within Canada.  There will be no surprise customs fees if ordered from within Canada.

 

We cannot ship out on weekends.  Orders on Sunday will ship out on next 1-2 business days. Our business days are Monday through Friday, excluding holidays. If you have any questions about your order, please email us at: sales@kamicollectables.ca .

 

(Canada Post Letter Mail - For Canadians only) -If shipping with Lettermail, you must know that we are not responsible for lost orders through Canada Post Letter Mail and any orders that have "Letter Mail" option will be at the risk of the Buyer.  If you want shipping, please choose standard/expedited shipping.

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This is product dependant, and may only apply to singles trading cards, smaller products that can fit in bubble mailer.

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When will my order arrive? 

Tracking numbers will be provided for each order if choosing standard/expedited shipping option.  An email/confirmation will be sent with tracking number so you can track when your order will arrive.

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My shipment was marked as delivered, but I haven't received it. What can I do? 

There are a few things we can check to ensure that your order was placed and delivered appropriately.

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- Address confirmation; we can confirm that your address is correct based on your order.  If an order has been shipped out to the wrong address, and not to your current address based on your fault, we cannot refund your cost.  If it is the mistake by the shipping carrier, we will look into the options provided.  If shipping carrier is at fault, we will investigate the issue within the week, and confirm what the issue was. 

 

Please email us for any further questions: Sales@kamicollectables.ca 

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US Orders Shipping 

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United States orders have been paused due to the constant changes to tariff requirements.  We will update you if we choose to open this up again.

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